We want to make sure you are happy! Help us help you by following these quick tips to make sure your voice is heard.
Some sites may not render correctly when the Ad Blocker is turned on, try turning it off. Since settings apply to each Lite App individually, ads will continue to be blocked in other Lite Apps.
If you are experiencing high battery drain, or network connectivity issues, try restarting your phone. Many problems in Android are temporary and will go away as soon as you restart the phone.
Check Chrome or Firefox to see if it’s a server-side issue affecting all browsers equally. If you see a problem in all browsers, then please contact the owner/operator of that site, not us.
Many people write to us when Facebook or Google or Twitter remove certain popular features, or when these sites change their look and feel. We would like to remind you that Hermit is a browser, like Chrome or Firefox.
If any features are changed or missing from any site, please contact the administrators of those sites directly.
For faster investigation, enable Troubleshooting Mode before sending us feedback.
Go to Hermit → Settings → About → Email Us.
or open this special link in Hermit from your phone:
This method captures basic system information automatically that is invaluable to us in diagnosing issues.
If you send a regular email, or contact us via Reddit or Facebook or other means, we will ask you to send feedback through the app. Reddit or Facebook are not our official support channels. Although we may occasionally reply to you, these are not our official support channels, and your messages may be missed.
“It doesn’t work” is not enough information for us to diagnose a problem. Unfortunately, that is exactly what a lot of bug reports say, with no additional information.
Please be more specific when describing a problem. It helps to describe separately the two things: what you expected to see happen, and what actually happened.
If there’s a problem with a specific site, include the URL of the site.
Many customers simply write “something is not working”, and it takes us multiple conversations to understand what the problem actually is. The more details you provide upfront, the faster we can help solve your problem.
Often, we cannot tell from a description alone what is going on. Attach a screenshot to your email, it’s easy and it will save us both time!
Here are our instructions for sending a bug report. Without a bug report, we may not be able to investigate your problem.
That is the only way we can track your purchase. We cannot see your email address, we cannot see your names. Include the Google Play Order Number as text, not as a screenshot.
So, unfortunately, complaining in Google Play reviews will not help you get your problem fixed.