Contact Us

We want to make sure you are happy.

Help us help you by following these quick tips to make sure your voice is heard.

Don’t use reviews to report bugs — here’s why

  1. We cannot write more than 350 characters in our reply to you (that’s barely 2–3 sentences).
  2. We can’t get into the details of any technical issues.
  3. You can’t send us screenshots, videos, or bug reports, which are all very useful to us.
  4. We don’t see your email address, so we can’t offer you any personalized help or debugging tips.

So, unfortunately, complaining in Google Play reviews will not help you get your problem fixed.

First, try a few things yourself …

Restart your phone

If you are experiencing high battery drain, or network connectivity issues, try restarting your phone.

Many problems in Android are temporary and will go away as soon as you restart the phone.

Visit the same site with other browsers

Check Chrome or Firefox to see if it’s a server-side issue affecting all browsers equally. If you see a problem in all browsers, then please contact the owner/operator of that site, not us.

Remember, we have no control over any sites on the Internet

Many people write to us when Facebook or Google or Twitter remove certain popular features, or when these sites change their look and feel. We would like to remind you that Hermit is a browser, like Chrome or Firefox.

If any features are changed or missing from any site, please contact the administrators of those sites directly.

Always Send Feedback Through the App

Go to Hermit → Settings → About → Email Us.

This method captures basic system information automatically that is invaluable to us in diagnosing issues.

If you send a regular email, or contact us via Facebook or other means, we will ask you to send feedback through the app.

Reddit or Facebook are not our official support channels. Although we may occasionally reply to you via Reddit or Facebook, these are not our official support channels, and your messages may be missed.

Be clear, concise, and specific

“It doesn’t work” is not enough information for us to diagnose a problem. Please be more specific when describing a problem. It helps to describe separately the two things: what you expected to see happen, and what actually happened.

Describe your problem in detail — at least 2-3 sentences

Many customers simply write “something is not working”, and it takes us multiple conversations to understand what the problem actually is. The more details you provide upfront, the faster we can help solve your problem.

Always include the URL (address of the site)

If there’s a problem with a specific site, include the URL of the site.

Include a screenshot or video

Often, we cannot tell from a description alone what is going on. Attach a screenshot to your email, it’s easy and it will save us both time!

If you see a crash, please send a bug report

Here are our instructions for sending a bug report. Without a bug report, we may not be able to investigate your problem.

Include Google Play Order Number for purchase problems

That is the only way we can track your purchase. We cannot see your email address, we cannot see your names. Include the Google Play Order Number as text, not as a screenshot.

Thanks for contacting us! We want to make sure you are happy.